What is Nomoon?
Nomoon is a travel company founded by passionate travelers who believe in sustainable travel, culture, and community. We don't believe in mass tourism. We believe in private "real" experiences with locals, mom-and-pop businesses, and local communities. In essence, we believe cool travelers deserve cool things.
But really, how did you get the name?
Our founder is a huge Star Wars fan and was inspired by the dialogue between Obi-Wan Kenobi, Han Solo, and Luke Skywalker on the Millennium Falcon in Episode IV: "That's no moon, it's a space station."
Why should I use Nomoon?
Unlike other travel agencies or online travel platforms, we experience our tours and itineraries first-hand and work closely with tourism boards and tour operators. We also provide you with phenomenal customer service. We are super confident that you will enjoy every detail and effort in our carefully crafted tours or itineraries. Rest assured you are in good hands because we care how you travel. You won't get that level of service from those other big (and generic) online booking platforms. Also, for every direct booking made, we donate to our charity partner, 1% for the Planet.
Do you go on the tours with us?
Surprisingly, we get this question A LOT. We travel the world to find the best travel experiences for you, but we do not go on the tours. ☺️
Do you offer other destinations not the website?
A BIG YES. If you can't find it on our website, we can create a custom itinerary ANYWHERE, tailored specifically for you, with our trusted global travel suppliers, partners, and vendors. See our services here. For inspiration, see our destination portfolio here.
Do you include travel insurance?
No, you are responsible for purchasing your own travel insurance. We recommend you purchase travel insurance.
How far in advance should I book your services?
We strongly advise booking as early as possible. We recommend 6-12 months for the best choice of dates, hotels, and activities, especially during high season. Obviously, the sooner, the better.
What is your deposit, cancellation, and refund policy for travel?
For one-day tours, the full balance is needed to confirm your booking and is non-refundable.
For multi-day tours and consultation services, a 50% deposit is needed and is non-refundable. The remaining balance is due 15 days before departure.
If you cancel your trip, of course we will be sad - you’re missing an amazing experience!
We highly recommend the purchase of travel insurance.