What is Nomoon?
Nomoon is a travel company founded by passionate travelers who believe in sustainable travel, culture, and community. We don't believe in mass tourism. We believe in private "real" experiences with locals, mom-and-pop businesses, and local communities. In essence, we believe cool travelers deserve cool things.
But really, how did you get the name?
Our founder is a huge Star Wars fan and was inspired by the dialogue between Obi-Wan Kenobi, Han Solo, and Luke Skywalker on the Millennium Falcon in Episode IV: "That's no moon, it's a space station."
Why should I use Nomoon?
Unlike other travel agencies or online platforms, we experience our tours and itineraries first-hand and work closely with tourism boards and tour operators. We also provide you with phenomenal customer service. We are super confident that you will enjoy every detail and effort of our carefully crafted itineraries. Rest assured you are in good hands because we actually care how you travel. You won't get that level of service from those other big (and generic) online booking platforms.
Do you organize private group tours?
Of course, that's our specialty! We organize both leisure and corporate trips. From honeymoons to corporate incentives, we make sure your lifestyle and travel needs are met. E-mail us at firstname.lastname@example.org or check out our services if you're interested.
Do you go on the tours with us?
Surprisingly, we get this question A LOT. We travel the world to find the best travel experiences for you, but we do not go on the tours. ☺️
Do you offer other destinations not the website?
A BIG YES. If you can't find it on our website, we can create a custom itinerary ANYWHERE, tailored specifically for you, with our trusted global travel suppliers, partners, and vendors. See our services here. For inspiration, see our destination portfolio here.
Do you include travel insurance?
No, you are responsible for purchasing your own travel insurance. We recommend you purchase travel insurance.
How far in advance should I book your services?
We strongly advise booking as early as possible. We recommend 6-12 months for the best choice of dates, hotels, and activities, especially during high season. Obviously, the sooner, the better.
What is your deposit, cancellation, and refund policy for travel?
For tours, usually a 10-20% deposit is required, and the remaining balance is collected on day of tour.
For consultation services, a 50% deposit is needed and non-refundable. The remaining balance is due 14 days before departure.
Are you a legit seller of travel?
Rest assured we are legally compliant and registered with the Attorney General's Seller of Travel Program, a participant of the Travel Consumer Restitution Corporation, and an accredited travel agency with the CCRA (travel commerce network).
If you still have questions, please e-mail us at email@example.com and one of us will contact you.